Shipping Policy
Axolotls will be shipped via UPS or USPS unless otherwise specified or requested. We package with insulation and ice packs to ensure a safe journey to you. If temperatures at the delivery location are outside of the acceptable range (below 40 degrees or above 92 degrees) the live arrival guarantee is voided.
If you choose to still have your axolotl shipped when temperatures are outside of acceptable range, we highly suggest having the package held at your local facility for pick up. However, the live arrival guarantee is still voided.
We ship live axolotl orders on Monday through Wednesday of each week. Orders placed Friday through Sunday will ship one week later to allow for proper fasting before shipping.
You must be available to accept the shipment upon arrival as we can not provide a Live Guarantee if the shipment is left outside.
Two-day shipping does not include a Live Guarantee and we strongly suggest choosing Overnight Shipping at checkout.
We do everything in our power to make sure your new baby arrives to you safe and healthy. In the rare event that an axolotl arrives DOA, you must follow these guidelines for replacement or credit:
1. DOA must be reported within 2 hours of delivery time
2. Photos of the package and axolotl in the shipping bag must be provided at the time of contact
3. Include order number, contact name and shipping address in your email
Axolotls can only be shipped within the Legal US states, excluding CA, ME, NJ, and DC. Orders from illegal states will be cancelled.
HI, NM and PR require an import permit and this will be requested from you prior to shipping your purchase.